Question 1

How do I refill my prepaid phone?

Accepted Answer

Simply select your carrier from our homepage, enter your phone number and desired refill amount, then complete the secure payment process. Your refill will be processed instantly.

Question 2

Which carriers do you support?

Accepted Answer

We support all major prepaid carriers including Verizon, AT&T, T-Mobile, Boost Mobile, Cricket Wireless, and Metro by T-Mobile. We're constantly adding new carriers based on customer demand.

Question 3

How fast are refills processed?

Accepted Answer

All refills are processed instantly. Your phone balance will be updated within 30 seconds of payment confirmation using direct carrier APIs.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and digital wallets like Apple Pay and Google Pay.

Question 5

Are there any fees?

Accepted Answer

Yes, we charge a processing fee. The amount you input is exactly what gets added to your prepaid phone balance. You are charged the processing fee on top to account for varying factors.

Question 6

When will I be charged?

Accepted Answer

Your card is charged immediately when you complete the payment. If the refill fails, you'll receive an automatic refund within 24 hours.

Question 7

Can I get a refund?

Accepted Answer

Refunds are only available for technical failures on our end. All successful refills are final - no refunds for wrong phone numbers, carriers, or amounts. Please verify your information before purchase.

Question 8

My refill hasn't appeared on my account

Accepted Answer

Refills typically appear within 30 seconds. If it's been longer, first restart your phone and check again. If still not showing, contact us with your order number.

Question 9

I entered the wrong phone number

Accepted Answer

Unfortunately, we cannot provide refunds for wrong phone numbers. All sales are final once the refill is successfully processed. Please double-check your phone number before completing future purchases.

Question 10

My payment was declined

Accepted Answer

Payment declines can happen for various reasons. Check with your bank, ensure your card details are correct, and try again. Contact us if the issue persists.

Question 11

Is my payment information secure?

Accepted Answer

Yes, we use bank-grade 256-bit SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers.

Question 12

Do I need to create an account?

Accepted Answer

No account is required. You can complete refills as a guest. However, creating an account allows you to track order history and save payment methods.

Question 13

How do I track my order?

Accepted Answer

You'll receive an email confirmation with your order number. Use our order tracking page or contact support with your order number for status updates.

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Frequently Asked Questions

Getting Started

How do I refill my prepaid phone?

Which carriers do you support?

How fast are refills processed?

Payment & Billing

Order Issues

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