Help Center

Simply select your carrier from our homepage, enter your phone number and desired refill amount, then complete the secure payment process. Your refill will be processed instantly.

We support all major prepaid carriers including Verizon, AT&T, T-Mobile, Boost Mobile, Cricket Wireless, and Metro by T-Mobile. We're constantly adding new carriers based on customer demand.

All refills are processed instantly. Your phone balance will be updated within 30 seconds of payment confirmation using direct carrier APIs.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and digital wallets like Apple Pay and Google Pay.

Yes, we we charge a processing fee. The amount you input is exactly what gets added to your prepaid phone balance. You are charged the processing fee on top to account for varying factors.

Your card is charged immediately when you complete the payment. If the refill fails, you'll receive an automatic refund within 24 hours.

Refunds are only available for technical failures on our end. All successful refills are final - no refunds for wrong phone numbers, carriers, or amounts. Please verify your information before purchase.

Refills typically appear within 30 seconds. If it's been longer, first restart your phone and check again. If still not showing, contact us with your order number.

Unfortunately, we cannot provide refunds for wrong phone numbers. All sales are final once the refill is successfully processed. Please double-check your phone number before completing future purchases.

Payment declines can happen for various reasons. Check with your bank, ensure your card details are correct, and try again. Contact us if the issue persists.

This is rare but can happen. Contact us immediately with your order number and we'll investigate and resolve the issue within 24 hours.

Yes, we use bank-grade 256-bit SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers.

No account is required. You can complete refills as a guest. However, creating an account allows you to track order history and save payment methods.

You'll receive an email confirmation with your order number. Use our order tracking page or contact support with your order number for status updates.