Security
How we protect your data and ensure secure transactions
Your Security is Our Priority
We employ bank-grade security measures to protect your personal information and payment data. Every transaction is secured with multiple layers of protection.
Security Features
Advanced security technologies that protect every aspect of your experience
256-bit SSL Encryption
All data transmission is protected with bank-grade encryption
PCI DSS Compliance
Certified compliance with payment card industry security standards
Secure Infrastructure
Enterprise-grade servers with 24/7 monitoring and intrusion detection
Zero Data Storage
We never store your payment information on our servers
How We Protect You
Encrypted Transmission
All data between your device and our servers is encrypted using 256-bit SSL, the same technology used by banks and financial institutions.
Secure Payment Processing
Payment information is processed directly by our PCI-compliant payment partners. We never see or store your full credit card details.
Minimal Data Storage
We only store the minimum information necessary to provide our service. Sensitive data is encrypted at rest and regularly purged.
Continuous Monitoring
Our security team monitors all systems 24/7 for suspicious activity, with automated alerts for any potential threats.
Security Certifications
We maintain the highest industry certifications and compliance standards
PCI DSS Level 1
Highest level of payment card security compliance
SOC 2 Type II
Audited security, availability, and confidentiality controls
ISO 27001
International standard for information security management
GDPR Compliant
European data protection regulation compliance
Security Practices
Comprehensive security measures across all aspects of our operations
Data Protection
- End-to-end encryption for all sensitive data
- Regular security audits and penetration testing
- Automated vulnerability scanning
- Secure data backup and recovery procedures
Access Control
- Multi-factor authentication for all staff
- Role-based access controls
- Regular access reviews and updates
- Immediate access revocation for terminated employees
Infrastructure Security
- 24/7 network monitoring and intrusion detection
- Distributed denial-of-service (DDoS) protection
- Regular security patches and updates
- Geographically distributed backup systems
Compliance & Auditing
- Annual third-party security audits
- Continuous compliance monitoring
- Incident response and reporting procedures
- Regular staff security training
Incident Response
In the unlikely event of a security incident, we have comprehensive response procedures in place:
- Immediate containment and assessment of the incident
- Notification of affected users within 72 hours
- Coordination with law enforcement and regulatory bodies
- Full investigation and remediation of vulnerabilities
- Transparent communication throughout the process
We maintain cyber insurance and work with leading security firms to ensure rapid response and recovery.
Your Role in Security
Best Practices
- Use strong, unique passwords
- Keep your devices and browsers updated
- Only access our site from secure networks
- Log out when using shared devices
Warning Signs
- Unexpected emails asking for personal information
- Suspicious website URLs or certificates
- Requests for payment outside our platform
- Unusual account activity or charges
Security Questions or Concerns?
Our security team is available to address any questions or concerns about the safety of your information.
Concerns: admin@refill.my