Terms of Service
Legal terms and conditions for using Refill My
Agreement to Terms
By accessing and using Refill My's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Definitions
For the purposes of these Terms of Service:
- "Service" refers to the Refill My platform and prepaid refill services
- "User," "you," or "your" refers to the individual accessing our services
- "Company," "we," "us," or "our" refers to Refill My Inc.
- "Refill" refers to the addition of prepaid credit to a wireless phone account
- "Carrier" refers to wireless service providers (Verizon, AT&T, T-Mobile, etc.)
Service Description
Refill My provides an online platform that allows users to purchase prepaid wireless refills for various carriers. Our service includes:
- Instant processing of prepaid refills
- Secure payment processing
- Order tracking and customer support
- Integration with major wireless carriers
We act as an intermediary between you and wireless carriers. We do not provide wireless services directly and are not responsible for carrier-specific policies or service quality.
User Responsibilities
By using our service, you agree to:
Accurate Information
- • Provide accurate phone numbers
- • Use valid payment methods
- • Verify carrier compatibility
- • Update information as needed
Lawful Use
- • Comply with all applicable laws
- • Not engage in fraudulent activity
- • Respect intellectual property
- • Use services for personal use only
Payment Terms
Payment Processing
- All payments are processed immediately upon order completion
- We accept major credit cards, debit cards, and digital wallets
- Payment information is processed securely through our payment partners
- You authorize us to charge your payment method for the full amount
Pricing and Fees
- Prices are displayed in US dollars and include all applicable taxes
- We do not charge additional processing fees
- Prices may vary by carrier and refill amount
- Promotional pricing may be subject to additional terms
Refunds and Cancellations
Our refund policy is designed to be fair and transparent:
Automatic Refunds
Technical failures are automatically refunded within 24 hours. No action required.
All Sales Final
All successful refills are final. No refunds for user errors or change of mind.
Customer Responsibility
Customers must verify phone number and carrier before purchase. Wrong information = no refund.
Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Service may be temporarily unavailable due to:
- Scheduled maintenance and updates
- Carrier system outages or maintenance
- Technical difficulties or system failures
- Force majeure events beyond our control
We will make reasonable efforts to notify users of planned maintenance and restore service as quickly as possible during outages.
Limitations of Liability
Important Legal Notice
Our liability is limited to the amount you paid for the specific transaction. We are not liable for indirect, incidental, or consequential damages.
Specifically, we are not responsible for:
- Carrier-related issues or service quality
- Phone compatibility or technical problems
- Loss of service due to account issues
- Damages resulting from service interruptions
- Third-party actions or system failures
Prohibited Uses
You may not use our service for:
Illegal Activities
- • Fraudulent transactions
- • Money laundering
- • Identity theft
- • Unauthorized access
Abuse of Service
- • Automated or bulk transactions
- • Reselling our services
- • Circumventing security measures
- • Interfering with operations
Intellectual Property
All content, features, and functionality of our service are owned by Refill My and are protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or attempt to extract source code
- Create derivative works based on our service
Termination
We reserve the right to terminate or suspend access to our service immediately, without prior notice, for any reason including:
- Violation of these Terms of Service
- Fraudulent or suspicious activity
- Failure to pay for services
- Abuse of our platform or staff
Upon termination, your right to use the service will cease immediately. Provisions that should survive termination will remain in effect.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
Any disputes arising from these terms or your use of our service will be resolved through binding arbitration in San Francisco, California, except for claims that may be brought in small claims court.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to the "Last Modified" date
Your continued use of our service after changes are posted constitutes acceptance of the updated terms.
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
Email: admin@refill.my
Mail: Refill My, 30 N Gould St STE N, Sheridan, WY 82801