Privacy Policy
How we collect, use, and protect your information
Our Privacy Commitment
At Refill My, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our prepaid refill services.
Information We Collect
Personal Information
When you use our services, we may collect the following personal information:
- Email address for order confirmations and support
- Phone number for refill processing
- Payment information (processed securely through our payment partners)
- Name and contact details when you contact customer support
Technical Information
- IP address and browser information
- Device type and operating system
- Usage patterns and preferences
- Cookies and similar tracking technologies
- Session recordings of how you interact with our website
- Messages you send us through our live chat widget
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- • Processing prepaid refills
- • Sending order confirmations
- • Providing customer support
- • Fraud prevention and security
Service Improvement
- • Analyzing usage patterns
- • Improving our platform
- • Developing new features
- • Ensuring system reliability
Information Sharing
We may share your information with:
Wireless Carriers
We share your phone number and refill amount with your wireless carrier to process your prepaid refill.
Payment Processors
Payment information is securely transmitted to our payment partners (Stripe) for transaction processing.
Service Providers
Third-party services that help us operate our platform, and what we share with each category:
- Hosting and database providers — order and account data
- Analytics providers — usage data and the session recordings described above
- Live chat providers — your chat messages and related contact details
- Email delivery providers — your email address and order details in the emails we send you
- Refill and eSIM fulfillment partners — your phone number and the product you purchased, when your order is fulfilled through them
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data transmission is protected with 256-bit SSL encryption
Payment Card Security
Card details are collected and processed by Stripe, a PCI DSS certified payment processor. We never store your card number.
Access Controls
Strict access controls limit who can view your information
Security Reviews
We review our code and infrastructure for security issues on an ongoing basis
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Opt out of marketing communications at any time
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform. These help us:
- Remember your preferences and settings
- Analyze how our website is used
- Provide personalized content and features
- Ensure security and prevent fraud
We also use third-party services to record website sessions and to operate our live chat. These recordings and chat transcripts may include the pages you view, your clicks, and information you submit, such as your phone number and email address, and we use them to diagnose problems, prevent fraud, and improve our services.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.
Data Retention
We retain your information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
Transaction records are typically retained for 7 years for tax and regulatory purposes. Marketing data is deleted when you opt out or after 3 years of inactivity.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, please contact us:
Email: admin@refill.my
Mail: Refill My, 30 N Gould STE N, Sheridan, WY 82801
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Updating the "Last Modified" date below
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.