Question 1

How do I send a Movistar top-up to Mexico?

Accepted Answer

Enter the 10-digit Mexican phone number, choose an airtime or bundle plan, and pay with any major card, Apple Pay, or Google Pay. The top-up is delivered in under a minute.

Question 2

What Movistar plans can I buy on Refill My?

Accepted Answer

We carry Movistar airtime recharges and bundled plans (paquetes) with data, minutes, and SMS. All prices are shown in USD with zero fees.

Question 3

How do I check my Movistar balance?

Accepted Answer

Dial *102# or *72536 from the Movistar phone and press send. You can also text SALDO to 777 or check through the Movistar Mexico website.

Question 4

Does Refill My charge a fee for Movistar top-ups?

Accepted Answer

No. There are no processing fees, service fees, or hidden charges. The USD price shown at checkout is the total you pay.

Question 5

How long is Movistar credit valid?

Accepted Answer

Each plan shows its validity period before checkout. Airtime and bundle durations vary from a few days to 30 days depending on the plan you select.

Question 6

What if my Movistar top-up fails?

Accepted Answer

If the top-up does not go through, your card is not charged. Contact Refill My support if credit has not appeared after 15 minutes and we will resolve it.

Movistar Mexico

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