Question 1

How do I send a Telcel top-up to Mexico?

Accepted Answer

Enter the 10-digit Mexican phone number, pick a top-up amount or data plan, and pay with any major card, Apple Pay, or Google Pay. The credit reaches the phone in under a minute.

Question 2

What Telcel plans can I buy on Refill My?

Accepted Answer

We offer Telcel airtime balance, internet data packages, and Paquetes Amigo Sin Límite where available. The USD price shown before checkout is the total price you pay.

Question 3

How do I check a Telcel balance after topping up?

Accepted Answer

Dial *133# from the phone to see the current balance for free, or dial *321 to hear it read out. You can also check through the Mi Telcel app or website.

Question 4

Is there a fee to top up Telcel from the United States?

Accepted Answer

The price shown in USD before checkout is the total price you pay for the selected Telcel top-up or package.

Question 5

How long does Telcel credit last?

Accepted Answer

Validity depends on the plan you choose. Airtime recharges and bundles each show their duration before checkout. Most data and bundle plans are valid for 1 to 30 days.

Question 6

What if my Telcel top-up does not arrive?

Accepted Answer

Most top-ups arrive within seconds. If credit has not appeared after 15 minutes, contact Refill My support — if the top-up failed, your card is never charged.

Telcel Mexico

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